Polish pottery warehouse and outlet store
Call toll free 1-888-POLMEDIA (888-765-6334)
Free Shipping
on orders over $99

Shipping Information
overview

free shipping

Orders of $99 or more shipped to a location within the contiguous United States qualify for free economy shipping. Free shipping is also available for other shipping options, please refer to the information below for details.

shipping options (contiguous USA)

Economy arrives to you in 5-10 business days, available for shipments to the contiguous US addresses only. Economy orders are shipped from our warehouse within 3 business days and arrive to your door within 10 business days from the time you placed your order. Economy orders are shipped by FedEx or USPS using the least expensive service available. Economy orders qualify for free shipping over $99.
Standard arrives to you in 3-5 business days, available for all shipments to anywhere in the world. Standard orders are shipped from our warehouse within 2 business days and arrive to your door within 5 business days from the time you placed your order. Standard orders are shipped by FedEx Ground, USPS Parcel or Priority Mail.
Expedited arrives to you in 1-3 business days, available for shipments to the contiguous US addresses only. Expedited orders are shipped from our warehouse within 1 business days and arrive to your door within 3 business days from the time you placed your order. Expedited orders are shipped by FedEx Express, FedEx Ground or USPS Priority Mail. Contact us if you need your order sooner. We can accommodate any schedule.

shipping fees

The table below shows shipping fees based on the shipping option and order total. Order total is your merchandise total after all discounts and coupons have been applied and before any sales tax.
Ship to Merchandise Total
below $10* below $25* below $50* above $50* free shipping above**
Economy - Contiguous U.S.
Delivers in 5-10 business days
$3.95 $5.95 $7.95 $9.95 $99.00
Standard - only U.S.
Delivers in 2-5 business days
$5.95 $7.95 $9.95 $12.95 Not Available
Expedited - Contiguous U.S.
Delivers in 1-3 business days
$8.95 $12.95 $19.95 $34.95 Not Available
Canada
Delivers in 4-10 business days
$16.95 $19.95 $25.95 $29.95 $350.00
Other Countries
Delivers in 5-15 business days
$21.95 $29.95 $49.95 $99.95 $1000.00

time in transit

Time in transit depends on the shipping service selected: economy, standard or expedited and varies from 1 to 10 business days. The below transit times refer to standard shipments via FedEx Ground only.


po box & apo/fpo shipping

We happily ship to PO boxes, as well as APO/FPO addresses. We offer both economy and standard shipping service to PO boxes within the contiguous USA, which means PO box orders qualify for free shipping over $99. APO/FPO addresses can only be shipped to using our standard option via USPS Parcel Post or Priority Mail service. Delivery time to APO/FPO address is usually longer and can take up to 14 business days. Because APO/FPO addresses are more expensive to ship to, we do not offer free shipping option by default. However, we will refund shipping fee in form of merchandise credit if your order total after all discounts is above $350.

alaska & hawaii shipping

We love our customers in Alaska and Hawaii. The only caveat is that there is no free shipping option available by default (keep reading). Since FedEx is not a viable option, we must ship AK and HI orders with Priority Mail or Parcel Post, a more pricey option. Transit time is 3-7 business days by Priority Mail and 14-21 business days by Parcel Post. If you live in AK or HI and really, really would like to get free shipping, we will refund you shipping fee in form of merchandise credit if your order total after all discounts is above $250 and it is shipped by Parcel Post.

canada shipping

We get a lot of orders from our friendly neighbors from the North, so we decided to create a separate category for orders being shipped to Canada. Canadian orders are shipped by Priority International or First Class Mail and should arrive in 4-10 business days. We offer free shipping to Canada on orders over $350.

international shipping

We ship to every country in the world. International orders are shipped by Priority International or First Class Mail and can take up to 15 business days to arrive. We offer free shipping on international orders over $500.

packing

Here at Polmedia, we use only the best materials to ship your Polish pottery to you. Our stoneware is carefully covered in multiple layers of bubble wrap and placed in a box stuffed with recyclable packing materials. Each package is clearly labeled and includes a tracking number so you will know exactly when it will arrive.
Watch our shipping video and you will see the attention and care we put into each package. Based on our customer feedback we recently replaced packing peanuts with bubble wrap and paper. Bye bye messy peanuts!

insurance & claims

All shipments are insured for the full value of the merchandise. In an unfortunate case of any damage or loss of the shipment, please contact us immediately, so that we can file insurance claim with the shipper and dispatch a replacement to you quickly. Don't discard any broken pieces or packing materials until the claim is finalized. Take pictures of the damage in case they are requested by the carrier.

returns

Our return policy is very simple. If you don't like the product you purchased from us, you can return it within 90 days. No questions asked. We will exchange the product or refund the money. Please don't use the items you want to return. Make sure your return shipment is insured and keep in mind that shipping fees are non-refundable.